I recently faced an interview by a reporter from Fiscal Times on the procedure of improving customer experience. This topic came up because of the widely-publicised problems that the customers have long been facing while trying to access utility services. In my opinion, it would always be a good option to contact Southern Electric customer services in order to find out the right customer service standards that need to be followed. Southern Electric customer service offers world class services and answers to the queries and the complaints of its clients. It is only because of this reason that the North Ridge Council has decided to follow the customer service standards used by Southern Electric customer service department. There are a number of important features that the Council has noted in the customer service department and services of Southern Electric and they are as follows:
- First of all the Southern Electric customer service department treats all its customers with high quality service. This is one customer service standard that has attracted the North Ridge Council towards following the steps of Southern Electric.
- The Council found that the customers of the company were very satisfied with its business and the employees were also pleased with the work that they were doing. This is another customer service standard that appealed to the Council. All individuals associated with the business were satisfied and happy.
- At Southern Electric customer service department, everyone knows what is expected from them. The customer service representatives of the company are quite confident about delivering extraordinary results when it comes to offering customer support.
- Effective communication and great planning have been the pillars of success for the Southern Electric customer service department. All individuals connected with the company are well informed and there is no communication gap existing between them. This is another important customer service standard that has appealed to the North Ridge Council.
- The Council also found that the managers working for Southern Electric are clear in stating their requirements or the work that they want from their employees. They are good at giving clear directions to the employees and this has helped the company in achieving its goal of possessing satisfied customers.
- One customer service standard that is really working for Southern Electric is that the company officials or managers keep asking their customer service representatives about the demands of their customers. The feedback received from customers is used for improving the quality of the services offered by the company. This has helped Southern Electric in grabbing huge success.
North Ridge Council recommends every company to contact Southern Electric customer services for getting an idea about the type of customer service that should be offered to clients. The council stresses on the fact that customer experience, employee experience, customer service and customer feedback are important for the success of any company whether it is in the private or the public sector. There are certain minimum standards required to be improve or deliver customer experience and these standards are well defined by Southern Electric customer service.